FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@cleekify.com OR call on +91 6375894090
SHIPPING!
Q. What is the status of my order?
Ans. Once you have placed your order, we(Cleekify) will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
Q. My order has been Returned to Origin (RTO). What does that mean?
Ans. Shipments are reflected as RTO (returned to origin) under the following circumstances:
- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
- The address could not be found because either it was incomplete or the pin code was wrong
- You or someone at your delivery address refused to accept the order
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Q. How long will it take to ship my order?
Ans. Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 1 to 2 days to process and mark it ready-for-delivery. Usually shipping transit time is 3 to 7 Days but it's totally depend on geography condition.
ORDER!
Q. Can I change my order?
Ans. We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by email at support@cleekify.com
Q. How do I cancel my order?
Ans. If you wish to cancel your order, you can send an email at support@cleekify.com, call our customer support +91 6375894090
Q. How do I add or remove products after placing my order?
Ans. Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through mail OR call form for any modification of the order.
Q. How do I track the progress of an order?
Ans. Once your order has been shipped, you will receive an Email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
PAYMENT!
Q. What payment methods do you accept?
Ans. You can purchase on our website using a Debit, Credit Card, Net Banking or UPI. Customer can choose these payment methods at checkout.
Q. Is it safe to use my credit/debit card at this website?
Ans. We use third-party payment processing services (Paytm, Breeze Checkout Powered by Juspay Technologies Private Limited) to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
RETURNS & REFUND!
Q. Do you accept returns?
Ans. Yes, we do accept returns subject to fulfilment of the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.
- We not accept DTH order after installation
Q. Can I exchange an item?
Ans. We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery
